Privacy Policy
Last updated: August 2026
1. Who we are
Phone Repairs 2U ("we", "our", "us") is a mobile phone and accessories retailer located at 239 The Boulevarde, Fairfield Heights NSW 2165, Australia. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Information we collect
We may collect the following information when you contact us, visit our store, or use our website:
- Personal details: your name, phone number and email address when you make an enquiry or purchase;
- Transaction details: products or services you purchase or ask about, including device details for repairs;
- Technical data: IP address, browser type, device type and pages visited when you browse our website;
- Cookies: small files stored by your browser that help the website function and help us understand how it is used.
3. How we use your information
- To respond to your enquiries and provide requested products or services;
- To process sales, repairs and warranty claims;
- To improve our website and services;
- To meet legal and business record-keeping requirements.
4. Cookies and online advertising
Our website may use cookies and similar technologies, including those set by third parties such as Google, to measure website traffic and to show relevant ads (for example through Google Ads and Google Analytics). These tools may collect information such as your IP address and browsing behaviour. You can disable cookies in your browser settings, and you can opt out of personalised advertising by visiting Google Ads Settings or Your Online Choices (Australia).
5. Sharing your information
We do not sell, rent or trade your personal information. We may share information only with:
- Service providers such as website hosting, payment processing and analytics providers, who process it under their own privacy terms;
- Legal authorities where required by law.
6. Data security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure.
7. Data retention
We keep personal information only for as long as it is needed for the purposes described above or as required by law, after which it is securely deleted or de-identified.
8. Your rights
You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of any marketing communications at any time. To make a request, contact us using the details below. We will respond within a reasonable period.
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date of the last update.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your information:
- Phone: 0470 320 036
- Address: 239 The Boulevarde, Fairfield Heights NSW 2165, Australia
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.